Refund policy

Return and Refund Policy

At Roam Around, every item is custom printed on demand specifically for you when you place your order. Because we do not carry mass inventory, all sales are final, and we do not accept general returns or exchanges for incorrect size choices or change of mind.

However, we stand behind the quality of our products! If your item arrives damaged, misprinted, or defective, we will gladly issue a free replacement or a full refund.

1. Damaged, Defective, or Wrong Items

If your order arrives damaged, has a print defect, or you were sent the wrong item:

Contact Us: Email us at contact@roamaround.co within 30 days of delivery.
Provide Proof: Include your order number and clear photos showing the damage or printing defect.
Resolution: Once verified, we will process a brand-new replacement to be printed and shipped to you at zero cost, or issue a full refund to your original payment method. You do not need to ship the defective item back to us.

2. Sizing & Exchanges

Because items are printed to order, we cannot offer exchanges or returns for wrong sizes.

To ensure you get the perfect fit, please refer carefully to the Sizing Chart provided on every product page before placing your order.

3. Order Cancellations

Because our fulfillment system is automated, orders are sent to production shortly after purchase.

If you need to cancel or edit an order, please email contact@roamaround.co immediately.
Once an item has entered production with our printing partners, the order can no longer be canceled or modified.

4. Lost in Transit & Incorrect Addresses

Packages Lost in Transit: If your package tracking stops updating and is declared lost by the carrier, please contact us at contact@roamaround.co so we can arrange a replacement.
Incorrect Address Provided: Please double-check your shipping address at checkout. If a package is returned to the printing facility due to an invalid or incomplete address entered at checkout, the customer will be responsible for the cost of re-shipping the order.