Shipping policy

Shipping Policy

Thank you for shopping at Roam Around! The following terms and conditions constitute our official Shipping Policy.

1. How Our Shipping Works (Print-on-Demand)

Because all of our items are custom-printed on demand specifically for you, your order goes through two separate stages before arriving at your door:

\text{Total Time to Door} = \text{Production Time (2–5 Business Days)} + \text{Shipping Transit Time}

Production / Fulfillment: 2–5 business days. Once your payment is verified, your item enters production to be printed, quality-checked, and packaged.
Shipping / Transit Time: Standard delivery timeframes kick in after production is complete.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Estimated Shipping Transit	Total Estimated Delivery
US Standard Shipping	2–5 business days	4–10 business days
US Express Delivery (Select items)	2–3 business days total	2–3 business days total
International Standard	7–21 business days	10–26 business days

Note: All estimates are calculated in business days (Monday–Friday, excluding federal holidays).

3. Multiple Package Deliveries

If you purchase multiple different products in a single order (for example, a t-shirt and a ceramic mug), your items may be printed by different specialty printing partners and shipped in separate packages.

If this happens, you will receive individual tracking numbers for each package at no extra cost to you.

4. Tracking Your Order

You will receive a Shipment Confirmation email with your tracking number(s) as soon as your items dispatch from the printing facility. Please allow 24–48 hours for carrier tracking links to update.

5. International Shipping & Customs Duties

We ship to select international destinations.

Customs, Taxes & Fees: International orders may be subject to local import taxes, Value-Added Tax (VAT), and carrier customs processing fees levied by your destination country once the package arrives.
Customer Responsibility: All additional customs charges are the sole responsibility of the customer. Roam Around does not collect or pay international duties upfront at checkout unless specified.
Customs Delays: We are not responsible for delivery delays caused by international customs clearance processes.

6. Incorrect Shipping Addresses & Lost Packages

Wrong Address: Please verify your shipping address carefully at checkout. If a package is returned to the production facility due to an incomplete or incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.
Missing or Stolen Packages: If your tracking number shows "Delivered" but you have not received your package, please check with neighbors, building managers, or your local post office first. If you still cannot locate it, reach out to us at contact@roamaround.co so we can assist you in filing a carrier investigation.